Rev. Ops. Consultant

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 20 states by 50 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We’re making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.

We’re changing the game, but also know the importance of enjoying the journey. That’s why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home.

Interested? Read on.

Who you are:

A Revenue Operations expert and systems-thinker who loves working with sales teams and finance leaders. Your passion is to solve Rev. Ops. challenges with elegant, software-based solutions. You create scalable solutions that incorporate the flexibility required for a rapidly growing business. You can translate business use cases from sales and finance leadership into solutions. At heart, you’re a Product person, Salesforce is your medium, and Sales and Finance teams are your customers.

This is a contracting engagement. We have an acute need in the near-term but would expect there to be ongoing maintenance and support.

What you’ll do:

• Enhance Salesforce to better fit our current business needs. Ensure that data structures are appropriate for our sales processes, build reports to facilitate sales and finance, layer on dashboards to increase visibility into sales pipeline
• Use integration engines (Zapier, Workato) to connect salesforce to outside apps like Google Sheets, Quickbooks, and more
• Lead whiteboarding and redesign process for Salesforce data structures.
• Lead a review of data quality to ensure we're starting with clean data and can rely on Salesforce as the source of truth for customers going forward
  • For example: review of historical adherence to current conventions. When to create distinct opps, required fields, definition of deal size
• Re-architect existing Flows to fit current needs

What you bring:

• 5+ years' experience in Salesforce administration
• Strong verbal communication skills. You can facilitate conversations to make sure all the right questions have been asked
• Experience using API integration engines (Zapier, Workato) to connect with Salesforce
• Ability to create the link between sales, finance, and the executive team via a shared view on current customers and the sales pipeline
• Bonus: experience using Salesforce Service Cloud

One of our core values is to create a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.