VP Clinical Operations ​

Job Announcement:

VP Clinical Operations

Amid clinical workforce shortages, rising healthcare costs and concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We’re making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.

We’re changing the game, but also know the importance of enjoying the journey. That’s why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home.

Now, we’re building something new: a telehealth business line that enables community-based organizations to deliver and bill for CHW services. We're hiring a Vice President of Clinical Operations to lead this work.

Who you are:

You are a razor-sharp, systems builder and operator who gets out of bed to transform healthcare. You are a pro at building successful telehealth startups. You equally like breaking new ground in complex spaces and continuously improving existing workflows to maximize efficiency.

What You’ll Do
You’ll build and lead our telehealth operations from the ground up, setting the foundation for scalable, compliant, high-impact care delivery.

Key responsibilities include:

• Design, launch, and own a scalable telehealth business in partnership with community-based organization services to deliver and bill for CHW services.
• Build workflows, compliance infrastructure, staffing models and documentation protocols aligned with state and federal requirements.
• Design and optimize telehealth workflows across scheduling, documentation, and care team coordination.
• Support EHR and platform integration.
• Recruit, credential, onboard and supervise providers and other team members.
• Ensure HIPAA, CMS, and state compliance.
• Create a billing strategy that maximizes revenue while balancing quality
• Own business line P&L, operationalizing and optimizing billing and revenue cycle management.
• Drive payer contracting and relationship management.
• Measure, own, and communicate KPIs to continuously improve the business.

What You Bring

• Bachelor’s degree required; Master’s in Healthcare Administration, Business Administration, Public Health, or related field preferred
• 7+ years in healthcare operations or practice management, ideally including virtual care or telehealth
• Experience launching or managing clinical workflows, onboarding, billing, and compliance
• Deep knowledge of Medicare/Medicaid billing codes and RCM best practices
• Strong understanding of EHR systems and telehealth platforms