Assistant Director of Community Health Worker Services

Full-Time in MD, US

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers (CHWs): caring people who keep their communities healthy. CHWs are natural helpers who share life experiences with the people they serve and provide structured advocacy, social support, and navigation to help their clients reach their health goals. We have built the largest and most scientifically-proven CHW platform in the country, used across 20 states by 50 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We’re making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for CHWs that is modeled after IMPaCT.

We’re changing the game, but also know the importance of enjoying the journey. That’s why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.

Interested? Read on.

Who you are:

You lead your team with an eye to purpose and a spirit of accountability and collaboration. You value diversity and communication and think teams are stronger when everyone has a voice. You are highly organized and do what you say you will do. You use data to monitor team progress and achieve program goals. You aren’t afraid to own mistakes and use them to learn and move forward. You like working independently but also value direct connection with your team and the clients you serve. You welcome receiving and giving constructive feedback. You not only fix the problem in front of you, but work to fix the system.

What you’ll do:

We are looking for an energetic, organized leader with experience in community engagement and social work or case management to manage a team of CHWs.

  • Partner with local community organizations to recruit amazing CHWs
  • Lead a team of 5-7 CHWs serving hundreds of clients per year
  • Support and coach CHWs so they do their best work for clients
  • Analyze reports to ensure your CHW colleagues are delivering excellent care
  • Integrate CHWs with care teams working in clinics and hospitals
  • Collaborate with community organizations to provide resources for clients

What you bring:

  • Leadership experience with a non-profit or community-based organization
  • Extensive experience as a CHW, social worker or case manager
  • Excellent understanding of the healthcare and social service systems including processes for enrolling in public benefits
  • Knowledge of the resources and community-based organizations in Prince George’s County/Baltimore
  • Comfort analyzing reports and using data to drive performance results
  • Excellent oral and written communication skills
  • College degree; MSW or MPH a plus.
  • Passion for fighting health inequality

One of our core values is to create a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.