Technical Business Analyst, Product, Enterprise Cloud Software & Services

To address clinical workforce shortages, rising healthcare costs, and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce. Bring your product expertise, judgment, and passion to a cause worth getting out of bed for every day.

Here at IMPaCT Care, we get out of bed every day to remake the American health workforce. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically proven Community Health Worker platform in the country, used across 20 states by 50 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health, and a Net Promoter Score of 94. We’re making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.

We’re changing the game, but also know the importance of enjoying the journey. That’s why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team building and fun. Plus, you get to work from home.

Interested? Read on.

Who you are:

The ultimate right-left brainer, you can grasp technical details and communicate crisply with consumers, engineers and business leaders. You are customer obsessed and love to write - your product specifications, no matter how technical, read like stories. You think about all angles and edge cases, and you see around corners. You are conscientious and always do what you say you will do. You thrive on direct contact with end-users and are excited to help them troubleshoot issues and successfully use our application. You will help build a product that enables Community Health Workers to do their best work and support members of their community in leading healthier lives.

What you’ll do:

• Identify user needs and collaborate with design, engineering, and business teams to translate user needs into technical product requirements
• Develop clear, detailed written product specifications and ensure they’re understood by relevant teams
• Facilitate team processes such as work sizing and planning
• Maintain excellent documentation and keep it up to date as the product evolves
• Help maintain an organized product backlog
• Troubleshoot issues and guide end-users with varying levels of comfort with technology to successfully use our application.
• Provide direct customer support, and use this part of your job to stay attuned to the user experience.

What you bring:

• 1-3 years of experience in product development and/or software engineering
• Exceptional verbal and written communication skills
• Passion for collaboration and continual improvement of team processes
• Ability to work with teams across ET and CET time zones
• In-depth knowledge of agile methodology for project management
• Experience with Jira, Confluence, Zendesk

One of our core values is to create a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.